We strive to process and ship orders within 1-3 business days of placement. Once your order has shipped, you will receive an email with tracking information. Once you receive the email with shipping information, you will find detailed tracking information to track the progress of your order.

Click here to track your order

After finding the perfect product on our website, we want you to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

Processing Time:

After placing your order, we need 1 to 3 business days to process it.

The cut-off time for orders is 22.00h GMT

Delivery Times by Country:

United Kingdom: Delivery within 4-6 business days after processing.

We work with reliable delivery services to ensure your order is delivered safely and on time.

Total delivery time:

5-9 business days

We want you to feel completely comfortable with your purchase. That’s why we offer a 24-hour cancellation window after placing your order. During this time, you can easily cancel or adjust your order by contacting our customer service team at support@magneve.com.

After 24 hours, your order will already be in processing so we cannot guarantee changes or cancellations, but you will always have the option to return your items within 30 days if they are not what you expected.

Our customer service team is here to support you and make sure your shopping experience with Magneve is as smooth as possible.

Or visit our Cancellation Policy for more information: Click Here

If your tracking information indicates that your order has been delivered but you have not yet received it, here are a few steps you can take:

Check your delivery location: Check the delivery address again to make sure it was entered correctly when you placed your order. Sometimes packages are delivered to a neighbor's house, reception area or another location on your property.

Look for delivery slips: Check to see if the carrier left delivery slips. Sometimes the carrier leaves packages at a secure location or with a receptionist if you are not available to take delivery.

Contact the carrier: Contact the carrier listed in your tracking information. Give them your tracking number and explain the situation. They may be able to give you more information about the delivery or investigate.

Contact Customer Service: If you can't find your package after following the steps above, contact our customer service team. Give them your order details and tracking information. We will work with you to resolve the issue and make sure you receive your order as soon as possible.

If you discover the error shortly after placing your order, please contact our customer service immediately. The sooner you contact us, the more likely the address will be corrected before the order is shipped.

If your order has already been processed or shipped and you cannot change the address through our customer service, please contact the carrier directly. Depending on the carrier's policy, you may be able to request that the package be forwarded to the correct address. This often involves additional costs and must be approved by the carrier.

To avoid similar problems in the future, check the shipping address before completing the order. Make sure all information, including apartment numbers, street names and postal/postal codes, is correct.

Immediately after placing your order, you will receive an order confirmation e-mail. This e-mail contains the order number (at least 6 digits), the order summary and the shipping address.

Sometimes order confirmation e-mails may accidentally end up in your spam or junk folder. Check these folders in your e-mail account to see if the confirmation e-mail is there.

If you've checked your spam folder, waited a while and checked your email address, but still haven't received an order confirmation, please contact our customer service team. Give them your order details, including your full name and order number if you still have them, and they will help you check the status of your order and resend the confirmation email if necessary.

Return period
We have a return period of 30 days within which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return must be sent back to us within these 30 days.

Conditions return
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

For items purchased on sale, Magneve Collective does not offer refunds. These items can only be exchanged for another item from the collection or can be redeemed for shopping credit.

Shipping costs will not be refunded.

Exchanging or returning an order is very easy. Within 30 days of receiving your order, send an email to support@magneve.com stating that you wish to exchange one or more products.

We will then immediately send you the return instructions.

Return charges may vary depending on your location and reason for return. We recommend you use a tracked shipping method from a reliable carrier to ensure your return reaches us safely. Please note that return shipping charges are non-refundable. Please refer to our return policy or contact our customer service team for more information on returns and their costs.

We do our best to process returns as quickly as possible. After receiving your return at our warehouse, we process it within 7 business days. On your track and trace received with your return, you can see when the package arrived at our warehouse. From that moment on, the 7 working days start. After the refund has taken place, you will be notified. Please note that it can take up to 3 days before the refund is visible on your bank account.

If you discover the error shortly after placing your order, please contact our customer service immediately. The sooner you contact us, the more likely the address will be corrected before the order is shipped.

If your order has already been processed or shipped and you cannot change the address through our customer service, please contact the carrier directly. Depending on the carrier's policy, you may be able to request that the package be forwarded to the correct address. This often involves additional costs and must be approved by the carrier.

To avoid similar problems in the future, check the shipping address before completing the order. Make sure all information, including apartment numbers, street names and postal/postal codes, is correct.

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.

If you have already started the return process and the product is sold out, we will contact you immediately. Our team will work with you to find an appropriate solution, whether it's choosing another product, receiving store credit or exploring other options.

If you receive a defective or damaged product, we are here to help!

Please follow these steps to resolve the problem:

1. Take a picture of the damaged or defective product.
2. Send an e-mail to support@magneve.com with the photo of the complaint attached. In your e-mail, include your order number and a brief description of the problem.
3. Our customer service team will review your message immediately and work with you to find a solution as soon as possible.

We are committed to making sure you are satisfied and to resolving any issues with your order. Please do not hesitate to contact us if you experience any problems.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all your questions.

Click here for our contact form

Or email to: support@magneve.com

We always strive to answer any question within 24 hours.